Terms & Conditions
You will automatically receive an 'OTS Journey Acknowledgement' email or text for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
Hastings Cars NW Limited does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Hastings Cars NW Limited will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Hastings Cars NW Limited accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Hastings Cars NW Limited does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Hastings Cars NW Limited customer services team immediately.
Hastings Cars NW Limited reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Hastings Cars NW Limited accepts no responsibility for costs incurred from a failure to abide by these terms.
The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
Hastings Cars NW Limited use their own transport wherever possible but do use third party companies where appropriate.
Hastings Cars NW Limited reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Reservations made for service on the following timings and dates will be subject to an additional 50% - 100% surcharge on published prices: 18:00 24th December to 06.00 28th December, 18:00 31st December to 06.00 2st January, other days may also be affected
Policies & Notices
Waiting Time
On journeys collecting from an airport, as standard, Hastings Cars NW Limited allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.
Hastings Cars NW Limited will honour requests for collection 40 minutes after flight landing, however customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.
Hastings Cars NW Limited will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to info@hastingscarsnw.co.uk
Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.
Tolls
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Amendments
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking
All bookings must be made through the office either via telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Cancellations
Hastings Cars NW Limited will accept any cancellation as long as 24 hours notice is provided. There will be a £10.00 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from Hastings Cars NW Limited confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07739536669.
Refunds will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
- All other circumstances where a refund may be possible should be addressed directly with Hastings Cars NW Limited customer services.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint. Please note that some calls may be recorded for quality and training purposes.
Contact us
If you have a query relating to your booking, account, or need support then submit an enquiry below. A member of the Customer Service team will investigate and get back to you as soon as possible. For security purposes please do not enter any credit card information into the boxes below.
Hastings Cars Nw Limited First Floor, Middlebrook Mill Gilnow Lane Bolton BL3 5EN
Call Us
United Kingdom: 01204525524 International: 0044 1204 525524
Hastings Cars NW Limited
First Floor, Middlebrook Mill Gilnow Lane Bolton, GB BL3 5EN
Copyright © 2022 Hastings Cars NW Limited - All Rights Reserved.
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